Clear terms,
before checkout.

Cancelling an order

To ask about cancelling an order, contact us as soon as possible with your order number.

An issue with a supplied item

For an issue with a supplied item, please contact us and include:

• your order number;
• the product name and selected option;
• the batch reference shown on the label;
• a description of the issue and, where relevant, photographs of the item and packaging.

Please keep the product and its packaging until we have responded.

Contact

Use our contact page for questions about an order, a return or a cancellation.